Holidays for followup on "Training and Quality"

Are the people you are working for overrun by mad/ mis-guided/or mistaken complainants (whose IT often works remarkably well?)

What is in the "terms and conditions", for web / internet (eg of the accounting professional bodies)?
Is their IT disrupted?

visit the HQ
visit the plant
visit the distributors/warehouses/logistics hubs
say hello to drivers/and contractors
visit distant outlets


if they are able to:

talk to reception
talk to security
talk to drivers/logistics/operators
talk to customers
talk to neighbours
talk to staff


- what do those people look like (eg in terms of behaviour/ interpersonal conduct/ and relations)?
- how do they act?
- what do those people do?
- if you try to send a query, eg to top management, how is it treated / and what happens?

Presumably following the lovely online custormer experience, has someone driven their own SUV into the pedestrian access gate - a steel replacement one, of very high spec - to says "thanks so much"? /etc

AND:
- if it all seems to turn into threats and a windup
- and they seem to be trying to trap you

 - - - - - - - - THEN: wot is going on .. .. ??

some companies who could lift their game (maybe?)/hello:
in online customer (or more aptly victim**?) "service"

who tell things like:
- "every [penny pinched] helps" (especially if you take it from someone else?) or "at no extra cost" (to whom, the world or everything?)
- or, to solve climate suggest: "if you can afford - an electric car / suv, and solar panels" - and "if do 15 minutes on a survey/happy and agreeable activity"
- or (milspec), "do-as-i-say-or-i-will-shoot-you"


Do they use PORN type imagery? IE Things that v v attention getting and manipulative** of humans, but that are harmful, tend to be illegal, or are exploitive?
Or are they forced to do the above, by the exigencies (that is: if the customer buys it from someone else (not from you), then ... what ... ?) of commercial competition?

- is the company plagued by [~people who hurt the company~]?
- are the staff almost all nasty and unhappy?






** Hamsters mostly find running wheels more agreeable than sitting around in their cage (however, given the choice between their cage and nature (where there are *cats*), my impression is they choose nature, as for them it's much nicer). People find scrolling in social media (which is often only "virtually" true) the same.
VR replacement kids/or digital twins.